Features

Designed for Fintech and Customer Support

Helps fintech platforms manage customer service, operations, and compliance through a fast, AI-powered WhatsApp agent.

How it works

Easy 3-Step Setup

Connect Whatsapp

Breza activates your WhatsApp number and secures your account.

Link APIs

We map your existing logic for refunds, KYC , EMI ,Card rules, and more.

Go Live in Days

Once connected, Breza responds instantly to customer queries on WhatsApp.

Features

Advanced AI Capabilities

Context based Escalation with Human Agents

Transfer complex queries to live agents with historical context via chat summaries. Enable auto-suggestions based on past queries, transactions, policy purchases, etc using AI Omnichannel Agent Inbox.

Handles emotional and sensitive conversations

Detects customer frustration & anxiety in real-time. Ensuring sensitive issues (fraud, blocked accounts, lost cards, failed transactions) are handled with care.

Supports Underwriting and credit Logic with document based reasoning

Breza reads, validates, and extracts key details from KYC, ID proofs, and loan documents instantly. Provides context-based underwriting suggestions. Detects missing documents, mismatched details, and fraud signals automatically.

Understands tone, Urgency and intent

Breza differentiates between casual queries and urgent requests. Prioritizes urgent tickets for instant resolution.

Queries

Automate Frequent Support Queries with Breza

Breza is trained to resolve the most frequent support queries across fintech industries. It understands your policies, connects to your data, and responds instantly on WhatsApp.

BNPL

“Can I reschedule my EMI”

Wallet & Payments

“Where is my refund for canceled order”

Corporate Banking

“Can I get last month's account statement”

Lending

“What is the status of my loan application?”

- Loan eligibility questions
- Document uploads and verification
- Credit rejection reasoning
- Top-up and repayment queries

NeoBanking

“Why was I charged $4.99”

- Balance and transaction inquiries
- Failed transaction investigation
- Account updates and linking
- Branchless onboarding support

Credit Card

“Can you block my card?”

- Card block or replacement requests
- Charge dispute resolution
- Subscription and payment queries
- Points tracking and rewards redemption

KYC and Compliance

“Why was my document rejected”

- ID verification and status
- Incomplete KYC support
- Region-specific compliance logic
- Customer alerts and escalation

Insurance

“When will my claim be processed”

- Policy status updates
- Claim tracking and documentation
- Premium queries and renewals
- Sensitive case handling